I have a loose connection somewhere, how can I fix it?
Tripping
over the wires, or dropping any product can cause a connection to go
bad. If you feel that you have a connection issue, you next want to
determine if it caused by A) the serial cable, B) the PC or game
console X-Adapter™, or C) the X-Arcade itself.
Is it the
PC/console X-Adapter™ you are using? The best way to determine this
is to try the controller on another PC/console if you have one. If the
problem only happens on the one system, it is most likely the
PC/console X-Adapter™. Consider this and move on to the next step to be
sure.
Which side is the bad connection on? To test this,
connect the X-Arcade™ firmly to the system you want to test
on. While the system and X-Arcade™ is on, hold the center of
the serial cable against something stable and jiggle slightly each end
of the cable to see which side of the cable has the loose connection.
Usually the LED on the X-Arcade™ Tankstick will blink while jiggling if
there is a connection problem.
Once you determine which side causes the
problem, then remove the Serial Cable, flip it around the other way,
and test it again. If the same side of the CABLE is still acting up,
then it is likely a bad cable. If the same side of the CONNECTION (to
the PC/Console side or the X-Arcade™ Tankstick side) is still acting
up, then it is likely the connection to the device (PC/Console or
X-Arcade™ Tankstick) and you should fill out an online case support request form letting us know the results of this test.