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Joystick Direction or Button is sticking or not working? L@@K HERE!
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Last Updated
9th of January, 2014

The first thing you want to do is test the X-Arcade™ using the X-Arcade™ Test Utility program. This program can be run on a PC only, but should still be your first step to solving any problems. Download X-Arcade™ Test Utility Program

If all of the buttons and joystick directions work properly in the test program, your X-Arcade™ is working properly, and you may need to simply configure it properly for the game/emulator you are trying to use it with. See MAME instructions.

If a single button or joystick direction does not work in the X-Arcade™ Test Utility Program, or you do not have access to a PC, follow all of these simple steps to determine the exact cause of the problem:
Note: It does not void the warranty to open the X-Arcade per our instructions here.

JOYSTICK:
  1. If Joystick 1 is the only thing not working, turn NUMLOCK on. On a laptop this is often done by holding a blue "Fn" key and pressing another key at the same time to enable it.
  2. If the joystick is sticking in game such as Pac-Man, Ms. Pac-Man and Donkey Kong, this is because the joystick needs to be in 4-way mode for those games.
  3. Open the X-Arcade™
  4. Check that the wires on the microswitch are firmly attached to both the microswitch, and the jumper on the PCB. You can unplug the jumper from the PCB, then reattach it firmly. Click here to see schematic.
  5. If a joystick is sticking in one direction, you likely simply need to adjust the microswitch for that direction.
  6. Finally try swapping another working microswitch with the one causing problems to see if it is a faulty microswitch. If the problem follows the microswitch to the new location the microswitch needs replaced, click here to fill out an online case support request form to let us know.
BUTTON:
  1. Be sure your operating system is set to a US 101 keyboard. If it is set to another country some of the keys may have different functions.
  2. Open the X-Arcade™
  3. Check to see if the microswitch has by chance simply fallen out of it's socket, and if it has just snap it snugly back into place.
  4. Be sure there is nothing, for instance a wire, in between the microswitch and the button causing them not to connect properly.
  5. Check that the wires on the microswitch are firmly attached to both the microswitch, and the jumper on the PCB. You can unplug the jumper from the PCB, then reattach it firmly. Click here to see schematic.
  6. If the button is physically getting stuck down (usually due to a liquid being spilled into the button), remove the button, disassemble it, and clean the shaft inside and out with alcohol.
  7. Finally try swapping another working microswitch with the one causing problems to see if it is a faulty microswitch. If the problem follows the microswitch to the new location, the microswitch needs replaced, click here to fill out an online case support request form to let us know.

 

If you need further assistance after trying everything above or have determined that you need a microswitch, click here to fill out an online case support request form to let us know.

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