Why do I get "Device Not Recognized" when I plug in my X-Arcade™?

When you plug the X-Arcade™ into a USB port on a Windows XP/Vista PC, you should get a message to install drivers. There are no special drivers needed, they are built into all modern Operating Systems. Simply continue to press "Next" and "Continue Anyway" at all prompts until you get a message saying your hardware is ready to use.

If instead you get a message saying "Device Not Recognized":

1. Be sure your PC has USB 2.0, it will not work in USB 1.0.
2. Be sure you are only connecting the USB connector to the PC, NOT BOTH.
3. Be sure you are plugging into a USB port directly on the back of the PC (not in the front, not in a USB Hub, not with an extension cable, not with a fox in a box).
4. Try it on a different PC, just to be sure it is not a PC specific problem.
5. Be sure you have a USB capable model X-Arcade, click here to check.  
6. Open the X-Arcade™ and check that all of the white molex connectors are firmly attached to the PCB, especially the longest one.
   

1. If you have a game console X-adapter, does it work on a game console currently?
2. Does the light on the X-Arcade come on when plugged in?
   
3. Does it give this error on more than 1 PC ? (Please check)
4. Does it work in the PS/2 keyboard port connection instead ? (be sure to have a PS/2 keyboard connected to the controller before booting the PC to try it this way)
5. If you wiggle the cable coming out of the back of the controller, does the light on the controller ever blink on or off?
6. Please provide your current mailing address.