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Lifetime Warranty And Terms Of Sale

Within 30 days of receipt of your order, you may return any product in new condition.

Top Rated Customer Service And Customer Satisfaction

Exclusive Lifetime Warranty On X-Arcade.  If your X-Arcade™ is found defective within the first year of purchase Xgaming, Inc. will arrange to ship a replacement to your location, and include a return shipping label with the new X-Arcade™ so you don't incur any shipping costs or fees.
(Lower 48 States Only)

Secure Shopping Guarantee

We use Verisign Secure Payment Servers for credit card payments. We do not store credit card information on our system, we keep your information confidential. We do not share any information with third parties.

Credit and Returns Policy

If purchased from our website, Xgaming, Inc. offers a 30-day money back guarantee. All returns must be in original saleable condition. Shipping charges are not refundable.

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained through customer service and is required for ALL returns. Xgaming, Inc.. reserves the right to return any merchandise without a valid RA# to the customer or to prorate the credit.

All returned merchandise must be in the original packaging with the UPC or bar code intact. All components, manuals, registration card(s), software, cables & accessories must be included. Xgaming, Inc. Inc. inspects all returns and reserves the right to return merchandise that does not meet the criteria.

Lifetime Warranty Terms

Orders Within USA:

X-Arcade™is supported by Xgaming's industry leading service and support.

If your X-Arcade™ is ever found defective Xgaming, Inc. will attempt to send replacement parts to your location to repair the problem as X-Arcade™ products were designed to be serviced easily like a real arcade; for anyone to easily service the buttons, switches or joysticks.

In the rare occasion your unit cannot be repaired with replacement parts, during the first 12 months after purchase, we will ship a refurbished X-Arcade™ to your location and include a pre-paid, return shipping label for you to send back the defective unit at our cost.

12 months after purchase, if it is necessary for the X-Arcade™ to be sent in for replacement or repair,, customer will be responsible for shipping the unit back to Xgaming, Inc. – but the replacement unit will be shipped back to customer at Xgaming, Inc.®'s cost.

International Orders:

Customer is responsible for all duties and taxes on arrival. Xgaming, Inc. will not be responsible for these extra charges.

Customers outside of USA are responsible for all shipping charges to/from our location, even for warranty repairs and replacement parts. The only exception is for DOA orders within 30 days of receipt of order, wherein replacement parts (not a replacement unit) will be sent at Xgaming cost for customer to replace on site.

For this reason, we encourage you to purchase products from your nearest distributor

Warranty Conditions

Note: Register your warranty here to activate your lifetime warranty. (online purchases are automatically registered)

All claims must be made directly to Xgaming, Inc. with a proof of purchase from your retailer or distributor. Any items without a bill of sale will not be serviced and any returns or exchanges must be accompanied by first obtaining an RMA fromXgaming, Inc.. If it is determined that the X-Arcade™ has stopped working due to misuse or accidental damage,Xgaming, Inc. will not honor this repair procedure.

NOTE: Xgaming, Inc. may deem that any and all warranty work can be done on site with customer replace-able parts replaced by customer.

Customization And Modifications

Opening, customizing and modifying your X-Arcade™ DOES NOT void your warranty. Have a blast and install your favorite buttons, joysticks or switches.

However, if you change out any components or parts, you will not be able to receive a replacement unit: we will only send replacement parts as needed.

Details

Xgaming, Inc.® warrants the X-Arcade™ Controller against defect in workmanship and materials as herein:

Labor: Lifetime; if Xgaming, Inc. determines that the equipment is defective subject to the limitations of this warranty, it will be replaced with a refurbished unit at no charge for labor.

Parts: Lifetime: Xgaming, Inc. will supply, at no charge, new parts to replace defective parts, against defect subject to limitations of the warranty.

These terms are for sales made directly by Xgaming, Inc. and differ from terms you may have to adhere to from the company you purchase the product from. Only purchased made from approved resellers and distributors will be warranted.

Xgaming, Inc.., a Delaware Corporation, will not be held liable for any incidental or consequential damages for breach of any expressed or implied warranty of the Xgaming, Inc. X-Arcade™ controller, nor an incidental or consequential damages from the inability to use, or ability to use the controller. Under no circumstance shall Xgaming, Inc liability exceed the purchase price of the product as sold by Xgaming, Inc.. Xgaming, Inc. reserves the right to refuse to honor this warranty if any of above exceptions caused the product to no longer function correctly.

Xgaming, Inc. Return Procedure

To return a product, please follow the steps outlined below.

Obtain a Return Authorization Number (RA#) within 30 days by calling 866-942-6464
.
Please provide the following information when requesting a RA#:

Name of product being returned
reason for return
your name
daytime telephone number
e-mail address.

Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included. Products must be accompanied by the original packaging in unused condition. Items that do not meet these conditions will not be accepted. For your protection, please insure the package and use a "traceable" shipping method.

Address the package to:
RMA (#____)
Xgaming, Inc. Inc.
2021 Holt Drive
Minooka, IL 60447

Return the merchandise within 15 days of issuance of the RA#. Print the RA# clearly on the outside of the package. PACKAGES WITHOUT A RA# WILL NOT RECEIVE A REFUND. FOLLOW INSTRUCTIONS, DO NOT SEND PACKAGE WITHOUT RA!

Credits

Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.

Concerns

Headquarters
700 Technology Drive
Pittsburgh, PA 15219

Toll Free Help Line - 1-866-942-6464
Outside United States - 001-412-894-7244